Refund policy

Refund & Return Policy

This Return and Refund Policy describes when and how you can return an item purchased from LIFI (lifioutlet.com), who pays for return shipping, and how and when refunds are issued. It is written to comply with the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and applicable state consumer protection laws.

1. 90-Day Returns

Our return window is 90 days, counted from the day the carrier records the delivery of your order. Within that period you can request a full refund, or an exchange for a different size, color or model, for any eligible item. After 90 days we are no longer able to accept a return, unless applicable law grants you a longer right.

2. Eligibility Requirements

We accept returns of items that are in new, resalable condition: not used, worn or washed, with original packaging, tags and all included accessories intact, and with the order number so we can locate your purchase. If an item comes back used, damaged by handling, or missing parts, we reserve the right to decline the return or to issue a partial refund that reflects the reduced value of the item.

3. Exceptions

Some products are excluded from our standard return policy. Unless they arrive damaged, defective or incorrect, we cannot accept returns of underwear, swimwear and hosiery, and any apparel with the hygiene liner or tags removed; gift cards; digital products; personalized items; and products clearly identified as final sale at checkout. Nothing in this section limits your rights in relation to faulty goods.

4. Return Shipping Costs

Returns are free. We cover the cost of sending an item back within the 90-day window: with your return authorization we send a prepaid return label. Original shipping charges, where any were paid, are refunded when the return is due to our error; otherwise the product price is refunded in full.

5. Cancelling an Order

You may cancel your order free of charge at any time before the order ships. Email support@lifioutlet.com or message us on WhatsApp at +1 (916) 305-7704 with your order number and the word "cancel"; there is no cost to you for cancelling. Cancelled orders are refunded in full within 7 business days. Once an order has been handed to the carrier it can no longer be cancelled, but you can return it under this policy after it arrives.

6. Exchanges

If you would prefer a different variant, we are happy to exchange it. Request the exchange through the return form or by email within 90 days of delivery; the item must meet the return conditions above. The replacement is dispatched once we receive the tracking number of the returned parcel. Where the requested item is unavailable, we issue a refund. Any price difference is settled before the replacement ships.

7. How to Start a Return

To start a return:

1. Fill in our return form or email support@lifioutlet.com with your order number and the reason for the return. We reply within 2 business days with a return authorization and instructions.
2. Pack the item securely in its original packaging and include your order number inside the parcel.
3. Ship it to the address confirmed in your authorization. Our returns address is 7653 Watson Way, Citrus Heights, CA 95610, United States.

Please do not send an item back without a return authorization: unauthorized parcels can be delayed or refused. Keep your shipping receipt and tracking number until the refund is issued.

8. Refunds

We process refunds 5–10 business days after we receive and inspect the item and notify you by email when the refund is sent. The money goes back to the payment method used at checkout; we cannot refund to a different card or account. Where you cancel before shipment or we cannot ship your order, the refund is issued within 7 business days in accordance with 16 CFR Part 435. Your card issuer may then take several business days to post the credit; timing varies by bank and by country, and international refunds can take up to two statement cycles. If you have not seen the refund after 15 business days, let us know and we will provide the transaction reference.

9. Damaged, Defective or Incorrect Items

Please inspect your order on delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at support@lifioutlet.com with your order number and clear photos of the item and the packaging. We will offer, at your choice, a free replacement or a full refund including any shipping charges, and we will cover the cost of returning the item if we need it back. Reports made after 7 days are still reviewed, but it becomes harder to establish that the damage occurred in transit.

10. If We Cannot Fulfil Your Order

Occasionally a product sells out or a shipment cannot be dispatched on time. When that happens we contact you before the promised ship date with a new date, or tell you that we cannot give one. The choice is yours: keep the order, switch to a comparable item, or cancel and receive a full refund within 7 business days. We never treat silence as consent to an indefinite delay.

11. Warranty

All products sold by LIFI are covered against manufacturing defects for 12 months from delivery. During this period a defective item is repaired, replaced or refunded at our option. This warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorized modification. It gives you specific legal rights, and you may also have other rights that vary from state to state. To make a warranty claim, contact us with your order number and a description and photos of the defect.

12. Acceptance

This policy is linked in the footer of every page, on the product pages and at checkout. By placing an order on lifioutlet.com you confirm that you have read and agree to this Return and Refund Policy, including the return window, the conditions, who pays return shipping and how refunds are issued.

13. Questions

Our support team is here Monday to Friday, 9:00 AM – 6:00 PM, Pacific Time (PT): write to support@lifioutlet.com, send a WhatsApp message to +1 (916) 305-7704, call +1 (916) 305-7704 or fill in the contact form. We answer within 2 business days. Postal address: LIFI, 7653 Watson Way, Citrus Heights, CA 95610, United States.

This policy was last updated on November 3, 2026. We may update it from time to time; the version published at the time of your order applies to that order.